Terms & Conditions

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On acceptance of the above purchase, both parties agree to the following:

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Identity Verification Requirement

Required within 30 days of purchase:
An electronic copy of a valid photographic identity document (such as a UK driving licence or passport) must be provided for our records.

This information will be stored securely for the duration of the service and retained for 12 months following cancellation, after which it will be permanently removed from our records.

Third Square Cowork Ltd - Virtual Address Service Terms and Conditions

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Third Square Cowork Ltd – Virtual Address Policy

1. Introduction

This policy sets out the terms under which Third Square Cowork Ltd (“the Provider”, “we”, “us”) provides a virtual address service (“the Service”) for business correspondence only.

The Service is offered subject to these terms and any accompanying agreement.

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2. Service Scope

The Service provides the use of a designated address in Poole, United Kingdom, for the receipt of business correspondence only.

• The address may be assigned to one legal entity only per agreement.

• Mail is limited to Royal Mail “Large Letter” size or smaller.

• The Service does not include mail forwarding, mail scanning, mail opening, or email notification.

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3. Mail Handling and Access

• Mail may be collected during published opening hours, as listed on our website.

• Standard access is limited to weekends only, unless otherwise agreed in writing.

• Members designated as “Key Holders” may be granted 24/7 access by prior written agreement only.

• All mail is stored securely for a maximum period of THREE calendar months from receipt.

Any mail not collected within this period will be securely destroyed without further notice.

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4. Client Responsibilities

Clients using the Service agree to:

• Collect all mail within the stated storage period.

• Ensure that only permissible mail (Large Letter size or smaller) is sent to the address.

• Use the address strictly for lawful purposes and not for illegal, misleading, or fraudulent activity.

• Keep company details accurate and up to date and notify Third Square Cowork Ltd of any changes prior to cancellation of the Service.

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5. Limitations, Exclusions, and Use of Address

• Parcels, courier deliveries, or oversized mail will not be accepted and may be refused or returned where possible.

• No responsibility is accepted for mail that is lost, delayed, misdelivered, or damaged prior to collection.

• The Provider does not open, read, forward, or process mail under any circumstances.

The address may be used as a registered office address. However:

• Third Square Cowork Ltd does not associate itself with, endorse, or accept responsibility for any client company.

• We reserve the right to withdraw the Service with 30 days’ written notice, without obligation to provide a reason.

• We do not cover or reimburse any third-party fees, statutory fees, or administrative charges relating to company name changes or registered office updates.

• Where a client changes their company name, a £15 administration fee will apply to cover internal record updates.

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6. Use of Online Map Listings (Including Google Maps)

Clients may, at their discretion, create an online map listing (including but not limited to Google Maps) associated with the building, subject to the following conditions:

• Any listing must clearly identify the business as operating from a specific sub-location within the building (for example, “West Wing”) and must not present itself as Third Square Cowork Ltd or imply affiliation beyond use of the address.

• The creation, management, updating, and removal of any online map listing is the sole responsibility of the client.

• Third Square Cowork Ltd accepts no responsibility for the approval, accuracy, visibility, suspension, or removal of any third-party listings.

Upon termination of the Service, the client must promptly remove any associated online map listings.

Where Third Square Cowork Ltd is required to intervene, assist with, request, or pursue the amendment or removal of a client-created listing due to non-compliance or failure to remove it, an administration fee of £25 will apply to cover time and associated costs.

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7. Liability

To the fullest extent permitted by law:

• The Provider accepts no liability for loss, damage, delay, or non-receipt of mail.

• Use of the Service is at the client’s own risk.

• Third Square Cowork Ltd shall not be liable for any indirect or consequential losses arising from use of the address.

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8. Termination of Service

• Either party may terminate the Service with one month’s written notice.

• The Provider reserves the right to terminate the Service immediately where there is misuse of the address, breach of these terms, or suspected unlawful activity.

Upon termination, any remaining mail must be collected within the notice period. Mail remaining thereafter will be securely destroyed.

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9. Misuse and Indemnity

Third Square Cowork Ltd reserves the right to recover costs, losses, or charges incurred where:

• The address is blacklisted

• Regulatory or enforcement action is taken

• Additional administration or remediation is required

as a direct result of client misuse or breach of this policy.

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10. Amendments

We reserve the right to amend this policy from time to time. Clients will be given reasonable notice of material changes.

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11. Contact Details

For queries relating to this policy, please contact:

Adam Randall
Third Square Cowork Ltd
📞 07418 627445